Refund Policy

1. Refund Eligibility

1.1 Subscription Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial subscription purchase
• You have not exceeded the usage limits of your plan
• You have not violated our Terms of Service
• The refund request is made through proper channels

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Payment gateway transaction fees (charged by third-party providers)
• Refund requests made after 30 days of subscription
• Subscriptions that have been cancelled due to Terms of Service violations
• Free Starter plan (no payment made)

2. Refund Process

2.1 How to Request a Refund

To request a refund, please:

• Contact our support team at [email protected]
• Include your account email and subscription details
• Specify the reason for the refund request
• Use the subject line "Refund Request - [Your Account Email]"

2.2 Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Bank processing times may vary (typically 3-10 business days)

3. Cancellation Policy

3.1 Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to paid features until the period ends
• No refunds are provided for the remaining unused period after 30 days
• Your account will be downgraded to the free plan after cancellation

3.2 Immediate Cancellation

If you cancel within 30 days of purchase, you may be eligible for a full refund as per our refund policy above.

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Pro-rated Refunds: For annual subscriptions cancelled mid-term (after 30 days), we may offer a pro-rated refund based on unused months
• Service Issues: If we are unable to provide the service due to technical issues on our end, we may offer partial or full refunds
• Plan Downgrades: If you downgrade mid-cycle, we may credit the difference to your account

5. Payment Gateway Fees

Important information about payment processing:

• Payment gateway transaction fees (typically 2-3%) are charged by third-party providers (e.g., Cashfree)
• These fees are separate from our subscription fees
• Payment gateway fees are non-refundable and are governed by the gateway provider's terms
• We do not control or receive these fees

6. Chargebacks and Disputes

If you initiate a chargeback or dispute:

• We will investigate the matter thoroughly
• We may temporarily suspend your account during the investigation
• If the chargeback is found to be invalid, your account may be permanently suspended
• We encourage you to contact us directly before initiating a chargeback

7. Refund Exceptions

We reserve the right to deny refunds in the following cases:

• Fraudulent or suspicious activity on your account
• Violation of our Terms of Service
• Excessive usage or abuse of the service
• Refund requests made after the 30-day period
• Multiple refund requests for the same subscription

8. Data Retention After Refund

After a refund is processed:

• Your account will be downgraded to the free plan
• You may retain access to your data for 30 days
• After 30 days, your data may be deleted as per our data retention policy
• You can export your data before cancellation

9. Currency and Payment Methods

Refunds are processed:

• In the same currency as the original payment
• To the original payment method used
• Exchange rates may apply if currency conversion occurred
• We are not responsible for currency conversion fees charged by banks

10. Contact for Refunds

For refund requests or questions about our refund policy, please contact us:

• Email: [email protected]
• Subject: Refund Request - [Your Account Email]
• Response Time: We aim to respond within 24-48 hours
• Website: Contact Us

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated via email for significant changes
• Applied to new subscriptions immediately
• Existing subscriptions will be governed by the policy in effect at the time of purchase